Shipping policy

ORDER PROCESSING:

Please allow 24 hours to process your order. Expect an email within 1-3 business days to let you know your order is on the way!

LOCAL DELIVERY

During checkout, enter your address and choose the ship option. Click the "continue to
shipping" button.

When your order is ready for delivery, you will receive an email with real-time tracking
information.

FLAT RATE SHIPPING

Orders are generally shipped within 1-3 business days.

Post's delivery standard is 1-4 weeks due to high demand. Flat rate shipping fee of £4.95 applies to orders shipping to all countries. 

DOMESTIC SHIPPING RATES AND ESTIMATES:

For calculated shipping rates: Shipping charges for your order will be calculated and
displayed at checkout.

For simple flat rate shipping: We offer £4.95 flat rate shipping to all countries. Purchases over £50 are eligible for free shipping.

INTERNATIONAL SHIPPING:

We offer international shipping to all countries.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Vaccus is not responsible for these charges if they are applied and are your responsibility as the customer.

REFUNDS, RETURNS AND EXCHANGES

We accept returns up to 30 days after delivery, if the item is unused and in its original
condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@shopvaccus.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@shopvaccus.com